Cancellation policy

Order Cancellation Policy
At Dottioz, we work hard to process and ship your order as quickly as possible.
  • Orders may be canceled within 24 hours of purchase for a full refund.
  • Once an order has been processed or shipped, it can no longer be canceled.
  • If you wish to cancel your order, please contact our customer support team immediately with your order number.
  • If your order has already shipped, you may return eligible items after delivery in accordance with our Return Policy.
  • Customized, personalized, clearance, final sale, intimate apparel, and certain beauty products are not eligible for cancellation or return, unless they arrive damaged or defective.
We reserve the right to cancel any order due to suspected fraud, pricing errors, inventory issues, or circumstances beyond our control. If we cancel your order, you will receive a full refund.
Thank you for shopping with Dottioz. We appreciate your business and are committed to providing a smooth shopping experience.