Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kevinw@dottioz.com. Please note that returns will need to be sent to the following address: Dottioz LLC representative will inform customer for where to return the product due to various suppliers and conditions.


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kevinw@dottioz.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us a kevinw@dottioz.com.

Cancellation

At Dottioz, we work hard to process and ship your order as quickly as possible.

  • Orders may be canceled within 24 hours of purchase for a full refund.
  • Once an order has been processed or shipped, it can no longer be canceled.
  • If you wish to cancel your order, please contact our customer support team immediately with your order number at:  kevinw@dottioz.com
  • If your order has already shipped, you may return eligible items after delivery in accordance with our Return Policy.
  • Customized, personalized, clearance, final sale, intimate apparel, and certain beauty products are not eligible for cancellation or return, unless they arrive damaged or defective.

We reserve the right to cancel any order due to suspected fraud, pricing errors, inventory issues, or circumstances beyond our control. If we cancel your order, you will receive a full refund.

Thank you for shopping with Dottioz. We appreciate your business and are committed to providing a smooth shopping experience.